Have Questions?
WE'RE HERE TO ANSWER
Shipping & Returns
Shipping
Once you order has been placed you will receive a confirmation email.
All orders are processed within 1 - 4 business days, excluding weekends and holidays.
Shipping charges for your order are calculated and displayed at checkout and may vary depending on your delivery location.
Once your order has been shipped, a notification email including tracking details will be sent to the email provided at the time of order.
All orders are shipped directly from our offices in Kampala. International orders are shipped via DHL Express and shipping times will vary based on the shipping location.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Inko Sazana is not responsible for paying any duties and taxes associated with your shipment.
Returns & Cancellations
Please note that an order can only be canceled before it has been dispatched.
We do not offer refunds at the moment, although we accept returns of items purchased at full price in exchange for store credit. Items must be returned within 15 days of receiving the order.
For international returns, customers are responsible for return shipping costs.
We are not liable if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for store credit
Sizing Guide
To determine your ring size, place a ring that fits you on these circles below ensuring that the black circle is visible within the inner loop of your ring.
How can I change or cancel my order?
Once the order has been placed, we are unable to make any amendments or cancellations to the order.
How do I use a promotion or discount code?
To redeem a Promotion or Discount Code, add the code to the voucher/discount code.
How do I create an account/go to my account?
In the top right-hand corner, you will see an icon of a star and the words 'Sign In'. If you click on this, you will be prompted to enter your email address and password, and you will gain access to your account. If you wish to create an account, you can click the 'Sign Up' option.
What ring size do I need?
You can use our ring template here to determine your ring size. Alternatively, you can use a string to measure your finger and match the measurement using our ring size chart.
Do my community points expire?
Your points expire one calendar year from the date they are earned. We will send you a reminder email before they expire.